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Amy Kong
Open to Administrative, Coordinator & Operations roles · Downtown Toronto · Hybrid or On-site

Administrative & Operations Professional

Ten years supporting senior leadership — ready to support yours.

I’m Amy Kong. Ten years of administrative and operational experience supporting senior leadership: coordinating vendors, tracking budgets, managing schedules and keeping clients and stakeholders aligned. Trilingual in English, Cantonese and Mandarin. Google Project Management Certified(opens in a new tab).

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Bright home office: a desk by a window with a laptop, monitor, notebook and plants
Headshot of Amy Kong, administrative and operations professional in Toronto

The Transition

Ten years of transferable administrative experience

For ten years at DEL Property Management, I was the person who kept a high-volume organization running: coordinating contractors and vendors, managing budgets, resolving client issues, preparing reports and communications for senior leadership, and keeping 300+ clients and stakeholders informed and aligned. Those skills — scheduling, stakeholder management, budget tracking, vendor coordination and clear communication — transfer directly to administrative, coordinator and operations roles across any industry.

I bring proven organizational skill, discretion with sensitive information and trilingual communication (English, Cantonese, Mandarin) to support diverse teams and stakeholders. I have earned the Google Project Management Certificate, covering initiation, planning, execution and Agile.

Selected Work

Case studies in operational project management

Technician servicing an in-suite fan coil unit in a condominium suite

01 —

Project Coordination

Coordinating a building-wide service program across 300 client accounts

Challenge
Every account in a 300-client high-volume building needed scheduled maintenance. That meant coordinating entry into every space, informing 600+ clients and finishing the work within five days.
Approach
Planned the work around daily vendor and security capacity (about 60 accounts per day), confirmed the quote against the approved budget, and prepared clients through email and posted notices. Tracked progress daily with the vendor’s Project Manager.
Result
All 300 accounts were completed within five days, and fewer than 10 needed a follow-up visit. Each first-time entry avoided $240+ in vendor charges plus security escort time.
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Illustration of emergency water leak coordination and restoration progress

02 —

Emergency Project Coordination

Managing an emergency multi-contractor restoration

Challenge
A burst pipe sent water through multiple floors of a high-volume building. It affected about 30 client accounts and common areas, left 15 clients with damaged flooring, and caused an estimated $1M in repairs.
Approach
Ran the response as a phased project. Brought in a plumber to find the failure and started water extraction on day one; coordinated remediation, a repair estimator and repair contractors; opened the insurance claim early; and kept clients informed with entry notices and regular updates.
Result
Coordinated an estimated $1M insurance-covered restoration of about 30 client accounts within the four-week target, before Christmas. The management team received positive feedback from clients.
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Illustration of a community of people connected around a building

03 —

Event & Meeting Coordination

Planning and running the yearly Annual General Meeting for 300+ owners

Challenge
Every year, the Annual General Meeting had to bring together 300+ owners, on site and out of the area, to appoint an auditor and elect board members. Every owner needed the meeting package in time to take part and vote.
Approach
Worked back from the meeting date in stages (30, 17, 10 and 3 days out): assembled and distributed the meeting package, confirmed invited participants, finalized the agenda with key stakeholders, and booked vendors, A/V and catering, then ran registration and voting on the day.
Result
Delivered the AGM for 300+ owners every year, with materials, participants, vendors, technology, registration and voting all in place. Shareholders personally complimented how well it was run.
Read full case study

Background

Experience & Skills

Professional Experience

  1. DEL Property Management logo

    Nov 2015 – Jan 2026

    Condo Administrator

    DEL Property Management (opens in a new tab)

    Coordinated contractors and maintenance staff; scoped work orders and ran site inspections with the Property Manager

    Processed ~25 recurring and ~20 one-time service payments a month, reconciled bank statements and prepared annual budgets in Excel

    Primary point of contact for residents, the Board of Directors and the Property Manager

  2. CCSYR logo

    2014 – 2015

    Receptionist

    CCSYR (opens in a new tab)

    Administrative support to Senior Executive Assistant; cheque processing and office coordination

  3. Sarku Japan logo

    2012 – 2013

    Accounting Clerk

    Sarku Japan (opens in a new tab)

    Accounts payable, journal entries, payroll calculations, and contract tracking

Core Skills

  • Trilingual: English, Cantonese, Mandarin
  • Administrative Coordination
  • Scheduling & Logistics
  • Event & Meeting Coordination
  • Stakeholder Management
  • Vendor & Contractor Management
  • Budget Tracking & Reconciliation
  • Accounts Payable / Receivable
  • Correspondence & Report Preparation
  • Confidential Document Handling
  • Issue Triage & Escalation
  • Status Reporting
  • Planning & Organization
  • Microsoft Word, Excel & Copilot

Education

  • Google logo

    Google Project Management Certificate(opens in a new tab)

    Google · Coursera · Completed Nov 2026

  • University of Toronto logo

    Certificate in Marketing

    University of Toronto · 2013–2014

  • Centennial College logo

    Administrative Business Diploma

    Centennial College · 2005–2007

  • Condominium Management Regulatory Authority of Ontario (CMRAO) logo

    CMRAO Limited Licence

    Condominium Management Regulatory Authority of Ontario · Renewed Jun 2026

Let’s Connect

Ready to bring this experience to your next project

Open to Administrative Coordinator, Operations Coordinator, Project Administrator and Project Coordinator roles in downtown Toronto and TTC-accessible locations, on-site or hybrid.

View Resume(opens in a new tab)
Email LinkedIn(opens in a new tab) Toronto, Ontario