Ten years keeping complex properties running — ready to run your projects.

I’m Amy Kong. Ten years coordinating vendors, budgets and stakeholders as a Condo Administrator — now completing the Google Project Management Certificate and moving into project coordination and management.

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The Transition

From condo administration to project management

For over ten years at DEL Property Management, I’ve been the person who keeps a high-volume condominium running — coordinating contractors, managing budgets, resolving resident issues, and reporting to the Board of Directors. Every one of those responsibilities is, at its core, project management: scope, stakeholders, timelines, and budget.

I’m now formalizing that experience through the Google Project Management Certificate — covering initiation, planning, execution and Agile — and bringing proven organizational skill, budget tracking, vendor management and trilingual communication (English, Cantonese, Mandarin) to coordinate diverse teams and stakeholders.

Selected Work

Case studies in operational project management

Illustration of vendor and contractor coordination

01 —

Vendor & Contractor Coordination

Streamlining repair & maintenance workflows

Challenge: Repair requests from residents and staff were tracked informally, so contractor follow-ups slipped and resolution times were inconsistent.
Approach: Ran each repair as a small project: scoped it in a standardized work order, scheduled and coordinated contractors and maintenance staff, and held regular site inspections with the Property Manager to track every open item to close-out.
Result: More predictable repair turnaround and clearer contractor accountability, contributing to stronger resident satisfaction.

Illustration of budgeting and financial reconciliation

02 —

Budget Tracking & Cost Control

Reconciling purchase orders & invoicing

Challenge: Monthly common charge processing and in-suite maintenance billing involved multiple manual touchpoints, creating risk of mismatched invoices and payment delays.
Approach: Owned the monthly financial cycle end to end (receivables, payables, common charges and in-suite billing) and built in a control step: every purchase and work order reconciled against its invoice before approval.
Result: Delivered accurate, on-time financial reporting to the Board of Directors and eliminated recurring reconciliation errors across the portfolio.

Illustration of resident services communication

03 —

Stakeholder Communication

Keeping residents, the Board & management aligned

Challenge: A high-volume front desk meant resident inquiries, complaints, and access requests arrived faster than they could be tracked across the office.
Approach: Acted as the single point of contact for residents, the Board and the Property Manager: triaged inquiries and complaints, resolved or escalated issues, kept access and resident records current, and reported status through structured updates.
Result: Recognized for strengthening resident relations and providing dependable support to leadership through complex, fast-paced operations.

Background

Experience & Skills

Professional Experience

Nov 2015 – Dec 2025
Condo Administrator
DEL Property Management (opens in a new tab)
Coordinated contractors and maintenance staff; scoped work orders and ran site inspections with the Property Manager
Managed the monthly budget cycle: payables, receivables and invoice-to-PO reconciliation
Primary point of contact for residents, the Board of Directors and the Property Manager
2011 – 2012
Receptionist
CCSYR (opens in a new tab)
Administrative support to Senior Executive Assistant; cheque processing and office coordination
2008 – 2009
Accounting Clerk
Sarku Japan (opens in a new tab)
Accounts payable, journal entries, payroll calculations, and contract tracking